More Excellent Yuku Customer Service

Oh dear oh dear oh dear.

So when one of the Yuku developers writes:

“You may have noticed slowness in the past few weeks. So many new people!”

…he is supposedly not blaming Yuku’s treacle performance on the number of people choosing to post messages on Yuku. Ah, right. Well he had me fooled (amongst other people too). Or at least, so says Yuku Customer Service [sic] person Alison “Let It Rip” Harrison. No, the reason for the slowness is … er…

“That’s not actually the explanation for the slowness. I believe that there are a few different reasons for the slowness, depending on what you’re experiencing. They are still looking into it.”

Ah right. Crystal clear!

But wait! She’s clearly on a roll. Yuku has been classified as a dating site for a while now by a large provider of enterprise gateway security solutions, no doubt because of the user profiles and all the dating site link adverts they inevitably generate. Despite customers raising this as an issue, Yuku’s half-hearted attempts at getting themselves re-classified - two e-mails in around 6 months it would appear - have accomplished nothing. So after throwing a hissy fit, she fails to answer another point raised in a message thread on this subject:

“Mind you, board owners were also once promised that we’d have the option to be able to back up board data to our home computers. It seems that the Big Man no longer thinks that’s necessary either.”

Alison doesn’t answer that point of course, but then backups have never been their strong point, have they?


In other news, Yuku’s image server has given up the ghost and it appears that Yuku servers crashing might be a regular occurence. I wonder how bad it’ll be when they import all the ezboards over? Maybe some more investment might not be a bad idea (other than requiring funds to pay for it).