T-Mobile: “Spam not our fault”…

I’ve been having some “issues” with being spammed by T-Mobile and have complained to them. Their latest reply is a belter!

It started in December (18 December 2006), when they used a regular spammer called DBS data marketing to send out a mailshot to an e-mail address of mine that has only ever been used to register some domain names. That bit’s important…

So when I complained to T-Mobile, they contacted the Spammer who informed me that:

“Your email was supplied to us from Consumerbase and your opt in date was 2nd November 2004.”

Now Consumerbase have an “opt-out” policy, which means if they buy your e-mail address from someone or maybe harvest it themselves – who knows? – when they spam you, you have to click on an opt-out/unsubscribe link or else they add your e-mail address to the lists they sell on to other spammers like DBS data marketing. And as we all know, children, the more unscrupulous spammers merely treat such clicks as confirmation that the address is a live one. And as I mentioned earlier, that e-mail address was only ever used to register some domain names.

On 4 January 2007, T-Mobile wrote to me, stating:

“Your details were provided by DBS Marketing, which means that you’d have opted in to receive marketing from them. We would not send marketing advertisements otherwise, as this would be illegal.”

Red rag to a bull. I’ve been online since 1993/94 and know enough about spam to know there is no way I would ever opt-in to receive junk e-mails. Especially when the e-mail address to which it was sent is not a regular e-mail account, remember…

So I replied:

“I’m sorry, but for you to state so categorically that “[I’d] have opted in to receive marketing from them” is complete and utter nonsense and is merely repeating a lie you may have been told by them. As I already explained, the e-mail address your Spam was sent to has only ever been used to register some domain names with a company that is in no way related to that firm of known Spammers you chose, DBS. As you correctly note, sending out “marketing advertisements otherwise, …would be illegal” and indeed is.”

I received a reply on 9 January 2007 from them:

“Your details were provided by DBS Marketing. If you feel that they’ve incorrectly advised us that you opted in to receive marketing information then you’ll need to contact them directly to discuss this.

I do appreciate you letting us know your views Mr Morris. It’s important to us as it allows us to improve what we do. I’ve passed your comments on to our marketing department so that they can take these into consideration when choosing the companies that we deal with.”

A pity then that I had received another spam to the same address earlier that day from T-Mobile, this time via another well-known spammer, Emailmovers.

I replied to T-Mobile later that same day:

“Clearly your marketing department is not in the slightest bit fussy which Spammers they use: your company has again sent me Spam today (13:40) using a different firm of Spammers. The e-mail you sent is titled “Exclusive Offers and great phone deals with T-mobile” and this time your company used Emailmovers.
I would be very interested to find out from you what lame excuse you intend to use this time…”

And yes, verily it was a very lame excuse:

“I can confirm Mr Morris that our marketing department have removed your details from our mailing lists.

Any complaint that you wish to make about receiving unwanted marketing information should be addressed to the company that sent them. In this case I understand it was from Emailmovers. The emails are sent by them and not us. We just supply the email content.”

So it’s not T-Mobile’s fault that they use any old bunch of spammers to send out spam e-mails rather than relying on their own, proper, opt-in lists. Oh and apparently T-Mobile aren’t the company sending out T-Mobile mailshots. That explains that then…

I’ve suggested that the person I’ve been e-mailing at T-Mobile “needs more training”. That translates as “is a stupid twat”.

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