Humberside Police Complaints Procedure

Or “How To Dramatically Reduce the Number of  Complaints We Have to Deal With”.

Humberside Police – locally referred to as “Blunderside Police” – have a section on their website about how complaints against them are handled.  This includes this part:

Complaints can be made either in person at a police station, generally to an Inspector though in exceptional circumstances they can be recorded by a sergeant, or by way of letter, e-mail, fax, telephone or via an outside agency.

If you wish to make a complaint please complete the complaint form. [Link]

That “Link” hyperlink takes you to this Word document and on page 4 of that document it says:

Where to send this form 

For your complaint to be dealt with more quickly please send this form directly to:

Professional Standards Branch
Humberside Police
Police Headquarters
Priory Road
Hull
HU5 5SF

Or via email to: Professional.Standards@humberside.pnn.police.uk

The only problem with that is that the Professional Standards Branch’s e-mail address doesn’t exist:

Delivery has failed to these recipients or groups:
Professional.Standards@humberside.pnn.police.uk
The email address that you entered couldn’t be found. Check the address and try resending the message. If the problem continues, please contact your helpdesk.

What an excellent way of reducing complaints: bounce them back!

Signed, Sealed, Delivered

Saturday morning found me heading out on the bus with a leather jacket and clutching my open helmet to head to Metropolis Motorcycles to pick up the Sprint. And so it was that I got off the train at Vauxhall and wandered over just as they were opening … which was just as well as it was filling up for “Crash a Triumph Day” aka Triumph Open Day with test rides aplenty.

After we’d done the paperwork and I’d laughed at the stupid warning label on the pannier liner bags (have I got to take a Triumph Technician everywhere with me?), I fired up GT with its 3.1 mile mileometer (or odometer as Triumph refer to it) reading and headed home via a petrol station to fill the tank right up. It was handy having the top box as well because I could put all my paperwork – in a neat Triumph pouch – and a Triumph T-shirt and mug in the cavernous boot.

To be fitted by a trained technician

To be fitted by a trained technician

Top Box Inner Bag. Really?

Top Box Inner Bag. Really?

So home, arriving with a little over 6 miles on the clock.

It was then that I noticed the scratches on the massive OEM silencer – the “Hoover” – which had been effectively hidden in the showroom and not showing up when I climbed onto the bike from the other side:

Scratched End Cap

Scratched End Cap

Scratched Silencer

Scratched Silencer

Now while I have told the dealer about them, it’s only important for when/if I sell the bike, because I’d already decided that I wouldn’t be happy with this profile:

Before...

Before…

… and I’d much prefer this one instead:

...and After

…and After

This has the added benefit – having removed the baffle – of releasing a lovely, deep growl from the triple engine without being too noisy, thanks to the catalytic converter in the headers/collector box (I only swapped out the silencer). Start to finish, it took me 10 minutes to fit this carbon fibre Remus Hexacone silencer. Lighter weight, smaller, shorter and better looking. And it makes the popping and banging on the overrun even better!

I then spent another 5 minutes taking off all the warning stickers from the tank before they get a chance to harden and take hold on the tank. Marvelous!

The next job was to fit the RAM mount for the satnav to the fork tops and then wire up a power lead to plug into the accessory socket. Sadly, this wasn’t actually putting out any power (and neither were the heated grips which share the same circuit) so that’s another job for the dealer to sort. I wired up another lead direct from the battery to the new powered satnav cradle from Amazon… which is also DOA! So the morning had taken a slight turn for the worse … which got much, much worse when I scraped the left pannier going into the garage due to my misjudging the width at the rear – the bike’s wider at the back than the front, even with the wide mirrors. Arse! Out with the T-Cut paste.

Finally, it was time to change into my black race leathers and matt black Arai for the full stealth effect. High viz? Schmy viz! Then off to Egham to drop off some apartment keys for Amy and then on to Epsom and the other GT for dinner.

Sunday morning and I was up and out of the house by 8.00am as I was heading down to the National Motor Museum in Beaulieu to meet up with friends for breakfast and a natter. I chose the A3 as it was a nice mixture of roads and off I went, keeping the revs and throttle openings to a modest amount as I’m running the bike in. Playing with the trip computer showed that the GT was giving over 50mpg at 90mph – on closed roads, obv! – and even with all the town riding was averaging 46mpg with a range of a little over 200 miles.

Some slight tingling through the bars at around 90 as well, so I will need to keep it just under or just over on Eurothrashes.

After a lovely time with mates, I headed back to Epsom where the other GT had finished a difficult half-marathon – “demanding”, said the website – especially in the heatwave. I was pleased to have avoided it on doctor’s orders after my GP and Consultant had told me to rest my duff knee until it’s fixed.

On the way back up the M3, a crash had slowed traffic to a halt so I was able to see what it was like to filter with the additional width. It was OK: I just had to be a little more careful and filter with less extreme prejudice than usual.

Then in the evening it was back home through more heavy traffic up to Wandsworth and a weekend of around 250 miles.

Excellent!

Another Limited Edition…

…and these colours are really nice (especially the blue and silver one):

http://www.triumphmotorcycles.co.uk/triumph-world/news/27800

Triumph has once again teamed up with custom paint shop 8 Ball to create a limited edition run of just 50 eye-catching Sprint GTs.

Triumph has created two distinctive looks based around the standard Sprint GT colours; the first a striking pacific blue and pewter silver with scarlet red pinstripe design and the second an attention-grabbing phantom black and pearlescent bullion gold.

The bold paint schemes run across the Sprint GT’s flowing faring, fuel tank and large capacity panniers.

Just 25 bikes have been produced in each colour option ready for this summer’s touring season.

The new machines are exclusively available via the UK Triumph dealer network, priced £8,649 OTR.

130702_sprint_gt_8ball_black 130702_sprint_gt_8ball_blue

More Traffic Mismanagement from Southwark

Jamaica Road in SE London can be a bit of a nightmare at peak times: what is a dual carriageway both ways was transformed a few years back to be a permanent bus lane on each carriageway (with stupid bus lane signs that tell you’re not allowed in them Monday to Sunday at any time … i.e. simply at no time) and just one lane of other traffic each way.

Couple this with width restrictions at the Rotherhithe Tunnel and you’ve guaranteed traffic chaos.

Now some of us locals know of a rat run that allow us to get closer to the roundabout, albeit we’re still messed up by the last section of bus lane, and this works to relieve congestion on the main red route.

But no. Southwark Council know better: they’ve now introduced a one-way flow on the main/only through street which means anyone trying the rat run will now have to try pulling out into Jamaica Road twice (and no doubt there will be many blocking the bus lanes accordingly) and then back into the minor side roads. This was introduced via public consultation that only local residents would have known about. Certainly I don’t remember their useless newsletter making any mention of it.

Absolutely ridiculous and yet another waste of my tax money. What a bunch of idiots!

Delayed

Well just like when I bought the RX-8, I didn’t take delivery of the Sprint GT as planned on Saturday because it wasn’t ready: the (confirmed) factory recall - a minor recall to replace a detent spring, neutral switch and a small washer – wasn’t sorted so I’m now picking it up next Saturday instead.

Fingers crossed for more great weather!

Factory Recall?

More bad news today from Metropolis Motorcycles: apparently there’s been a factory recall from Triumph which means they’re not allowed to register/tax my Sprint GT and they’re hoping the part will come in tomorrow.

I can’t find anything on the VOSA website so is this just a lame excuse?

Special Delivery

Had a phone call this morning – as promised – from Metropolis letting me know there was some good news and some bad news…

The good news is that delivery of the Sprint GT is on for this Saturday! I just need to arrange my insurance now.

The bad news is that for some complicated reason, they haven’t been able to assign my vanity plate to the bike, so I’ll have to do that just as soon as the registration document arrives.

The other good news is that the weather for the weekend is looking good for some rides out with the other GT :)

And even more good news is that planning is underway for Eurotour 2014 and possibly something else this year…

Nike Cable Management? Pah!

Walked the 2.4 miles home and then out for this. Tried out the cable management on a new Nike shirt tonight: it’s a little tab … and it’s worse than running the cord down my sleeve as usual! Bing Map
Owner: CaptainBlue
Location:
Activity Type: Running
Event Type: Special Event
Distance: 3.19 Mile
Time: 00:34:05
Elevation Gain: 102 Feet

Crate News!

I just rang the dealer to see if they have any news as to when the Sprint GT will be ready for me.

It turns out it arrived in from Triumph today! Still crated up and needs to be PDI’d but we’re more or less there: the vanity plate will need to go on as well, but we’re there or thereabouts.

And there’s a nub of an idea forming about running it in with a couple of big trips: one for the initial running-in period to the free service at 500 miles and then a longer trip to get to know the bike properly.

Now all I need to do is work out where to go: I’m thinking a couple of long weekend rides for the former and somewhere in Europe for the latter…