Author: Richard

DVLA Accuses Me of Passing Off

| Richard

This afternoon I received an e-mail from the DVLA:

Dear Sir/Madam,

I’m writing to you because your email address has been brought to our attention. You may not be aware but we have trademarked the acronym ‘DVLA’ along with several other logos, and by using ‘DVLA’ in your email address you are considered to be ‘passing off’ against our trademark/name.

I would appreciate your co?operation in this matter by ceasing to use ‘dvla’ in your email address.

Kind Regards

Now in common with every other supplier or Government agency I deal with, I have set up a specific email address for when I deal with them in the format of {suppliername}@{mydomain} so the only people who would see this address is the DVLA themselves.

I’ve told them not to worry their little heads about it. We’ll see what the two jobsworths – the sender and the person copied in on the email – make of it…

Hein Gericke – Appalling Lack of Customer Service

| Richard

Around 18 months ago, I bought a pair of Alpinestars GP Pro gloves from Hein Gericke – these are £130 gloves I’m talking about, so not cheap rubbish.

Sadly with limited use – one trackday, RBLR1000 1,000 miles in 17 hours and some very occasional weekend rides – one strap fasterner had started to come away from the rest of the glove.

So after my trip to the  Gorges de l’Ardeche in France with some mates this summer, I got in contact with Hein Gericke’s Customer Services department and a guy called Ross Marchant. He told me that Hein Gericke would either repair or replace the gloves if I sent them back to Hein Gericke: either option was fine as far as I was concerned.

On 16 September 2011, he e-mailed me over a returns note, saying:

“Please return your goods back to the following HG FREEPOST address for a refund or exchange…”

On 19 September 2011. I e-mailed back saying:

“Dear Mr. Marchant,

Many thanks for this.

Just to let you know, the Alpinestars GP-Plus gloves were posted on Sunday so they’ll be collected at the postbox I used this afternoon and hopefully be with you shortly after that.

Kind regards,

Richard”

A couple of weeks later, having heard nothing in the meantime, I e-mailed Mr Marchant on 7 October 2011:

“Dear Mr Marchant,

Any news on the repair/replacement?

Many thanks,

Richard Morris”

Nothing!

On Christmas Eve, 24 December 2011, I followed it up, coying in Hein Gericke’s Customer Services e-mail address too:

Dear Mr Marchant,

Any news on the repair or replacement gloves?

It’s been months now with no news and no gloves at all!

Richard

Still nothing! Not even an acknowledgment.

Today I’ve followed it up yet again:

“Dear Sirs,

I cannot believe how appallingly bad the lack of customer service is at  Hein Gericke.

Not only am I without any gloves at all – expensive ones at that – but also you never reply to any of my follow up e-mails.

When will I receive my gloves back, a new pair or a refund?

Yours faithfully,

Richard Morris”

This time if I still hear nothing from them it’s off to the Small Claims Court, I think. Hein Gericke? Avoid them like the plague: they’re clearly only interested in taking your money for defective goods and then ignoring your complaints.

Dear Lazyweb…

| Richard

… I need some help. BlueCo would quite like me to take next week off using my carried-over holidays and frankly, I could do with a break.

Now I would prefer to go to Corralejo yet again and hang out with my friends at the Rock Island Bar but I really want to fly out on Monday and back again on the Friday and sadly flights aren’t looking hopeful for that sort of itinerary.

So I think a city break might be better with flights from London City Airport – a short ride away and a quick and efficient terminal – to either Amsterdam or Barcelona. A nice bit of luxury for my stay, so 5* hotels for a bit of pampering as it won’t add too much to the overall cost.

With Amsterdam, it’s probably the NH Grand Hotel Krasnapolsky as it’s central for all the museums, canals and sights and I’ve heard of it, but where to stay in Barcelona? TimeOut has some suggestions, but which one would be best for a chic, luxurious and cool base? Preferably close to some great restaurants, bars and cafés.

Recommendations?

Tired and Emotional

| Richard

The RX-8 was beginning to be a bit of a drift monster in the past few weeks in the wet up North despite no ‘advisories’ when I had it serviced.

With the mileage I’ve been doing – its up to 44,000 miles in two years now – I had been getting concerned I hadn’t replaced the tyres in a long while so after a quick visual inspection I rang around and decided on Kwik-Fit this weekend (the tyres had to be ordered in at over £250 a corner).

So I’ve now had a set of four Bridgestone Potenza RE050A 225/40R19 93Y tyres for the princely sum of £1020 including nitrogen filling.

Hell Hath No Fury Like a Woman Scorned

| Richard

…but as always that fury bites both parties. Or so it would appear from today’s news that the Energy Secretary, Chris Huhne and his ex-wife Vicky Pryce will both be charged with perverting the course of justice over claims that she took speeding points on his behalf in 2003.

The whole thing blew up when, following an interview she gave, allegations were made that someone had agreed to take his points for him. This was after the pair had become estranged following his affair.

Maybe saying and doing things out of revenge isn’t such a good idea after all.

Serves them both right!

Car Wars: Greater Manchester Police Trash a VW Golf R

| Richard

I was interested by the evolving story of how a policeman from Greater Manchester Police managed to spectacularly wreck a new VW Golf R in the wee small hours of the morning recently.

It started with a report on the BBC News website that told us that:

“The Greater Manchester Police officer crashed the £33,000 VW Golf R on Wharfside Way, Old Trafford, at about 01:50 GMT on 15 December.

The driver was taken to hospital and treated for a back injury.

A Greater Manchester Police spokesman refused to reveal details of how the crash happened.

He said that “as a result of the incident, GMP is reviewing its policy on officers test driving cars”.

The officer, who has recovered from his injuries, is currently suspended from driving duties while an internal investigation takes place.”

The photo of the car shows just how much damage was done: not just a little bit of superficial damage as you might expect from a shunt on an urban road.

Wrecked Golf R

It'll polish out with a bit of T-Cut

Now Section 19 of the Road Safety Act 2006 amends Section 87 of the Road Traffic Regulation Act 1984 which grants police an exemption from speed limits when a vehicle is being used for police purposes. “Police purposes” is a pretty wide-ranging description but you do have to wonder what on earth this officer was doing at that time of the morning at the sort of speeds he must have been doing to cause that sort of damage whilst, apparently, testing the car for possible police use.

But the story gets better: apparently the driver was PC Paul Fletcher who was regularly seen on the TV programme “Car Wars” doing high speed chases.

PC Paul Fletcher

PC Paul Fletcher on "Car Wars"

And GMP stated that no other vehicle was involved, despite emerging reports that in fact the whole thing was caught on camera by another high performance car out at the same time on the same piece of road when PC Fletcher – a trained driver, remember - lost control on a roundabout. Hmm. Racing each other, perhaps? That’s surely what the police would say if you or I were doing the same thing?

Greater Manchester Police are, supposedly, reviewing their policies in this regard but surely testing a vehicle would be better done on, say, the MIRA test facilities which are purpose-built for such testing?

Maybe next time I get a pull for speeding – at a significantly lower speed than that which would have led to a car being written off so badly as the Golf – I could just say I was testing its suitability? Ah wait: I don’t have the exemption they’ll be hiding behind whilst driving as dangerously as they do…

Siri Arse Lee

| Richard

So when I first got my iPhone 4S I wrote:

“I see it really being of use to me when I’m in the car and a text message comes through: Siri can read it out and send a dictated reply. It’ll be interesting to see if that’s done through my Mazda RX-8′s Bluetooth sound system or the iPhone’s loudspeaker.”

Well there’s some good news and there’s some bad news.

The good news is that yes, it works through the car’s Bluetooth sound system, so it mutes any music and reads out the text messages.

The bad news includes:

  • “Uh-kay” being said before most things it does.
  • If you haven’t got a web connection it’ll say it can’t do anything right now, like reading something stored locally.
  • The voice recognition at anything other than walking pace is pretty poor, actually, and I’ve now started simply sending bizarre text messages in reply to people rather than spending hours arguing with Siri when it comes up with gobbledegook instead of what I actually said, thinks that I said “danger” rather than “change it” and claims not to understand danger (big, brave Siri!)  and sometimes even picks a track from my music library to play in an attempt at being ‘helpful’.
  • Won’t perform a web search because I’m in the UK and using proper English.
Close, but no cigar.
Oh and another thing: to be fair to Apple, they claim different sets of services from Siri on their US site to those on their UK site.